Skype For Business Appear Offline

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Skype for Business shows whether a person is available online, in a meeting, offline, or another indicator. As the admin for everyone in your business, you can choose who sees their online presence in Skype for Business. Using the Skype for Business admin center. Go to the admin center Admin centers Skype for Business. In Skype for Business you can control your status to let people know if you are free or busy. This information can be shared with your Skype4B connections by changing your status using the color-coded presence indicator that appears next to your picture or name. Each with a Skype account, 5 members of my family and I can confirm the efficacy and success of the following (which is the same as this on Apple SE) that solved this problem: There is an easy way to fix the issue with contact appearing Away while they are actualy Offline. Type appwiz.cpl. Click OK or press Enter. Find Skype in the list. Right click on it. Select Remove or Uninstall. Download and install the latest version of Skype. If you still experience the Skype appears offline issue, try to completely uninstall and reinstall Skype.

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Introduction

Skype For Business Appear Offline Cmd

This article describes how to troubleshoot the following Skype for Business Online (formerly Lync Online) issues:

  • Contacts seem to be offline in Skype for Business, or they have a status of 'presence unknown.'
  • You can't search the address book in Skype for Business.
  • Skype for Business Online contacts are lost or missing, or the contacts list isn't updated.

Procedure

Scenario 1: Contacts seem to be offline in Skype for Business

Contacts appear to be offline for several reasons. Verify the following conditions before you do additional troubleshooting:

  • The contact seems to be offline and hasn't been blocked by the user in the user's Contacts list. To do this, follow these steps:

    1. In the main Skype for Business window, click Relationships.
    2. Expand the Blocked Contacts group, and then verify that the offline contact isn't blocked.

    Note

    If a contact blocks you, that contact is displayed as offline in your contacts list.

  • The contact is assigned a Skype for Business Online license.

  • If the contact is a member of another Skype for Business organization or an external Skype contact, verify the following:

    • External connectivity is enabled in the Skype for Business Online Admin center.

    • In the Skype for Business Online Admin center, the contact's domain is an allowed domain and the domain isn't explicitly blocked.

      Note

      After you add a new Skype or Skype for Business contact from another organization, if the contact ignores the request to add you to their contacts list, that contact will be displayed as offline in your contacts list. Move garageband files from ipad to.

    • For additional help with external contacts, see the following Microsoft websites:

      • 2392146 Skype for Business Online users can't communicate with external contacts

Scenario 2: You can't search the global address list by using Microsoft Skype for Business

When you try to search the address book, you receive one of the following error messages:

  • Cannot synchronize with the corporate address book. This may be because the proxy server setting in your web browser does not allow access to the address book. If the problem persists, contact your system administrator.
  • The address book is preparing to synchronize. Search results might not be current.

In Skype for Business Online, address book and GAL lookups are performed through web requests only. The Skype for Business client doesn't download and save a local copy of the address book. This reduces the load on the servers, and it provides the most up-to-date information possible when you run a contact search.

Verify that connectivity to the Address Book web service is available. To do this, follow these steps:

  1. In the notification area on the right side of the taskbar, locate the Skype for Business icon, hold down the Ctrl key, right-click the Skype for Business icon, and then click Configuration Information.

  2. Copy the ABS External Server URL.

  3. Start Internet Explorer, and then paste the URL into the address bar.

  4. The message that you receive from Internet Explorer indicates whether the URL can be accessed from the computer. If you can't access the URL, this indicates there's something blocking communication to or from the URL, such as a firewall or proxy:

    • If the URL can be accessed, you'll see one of these error messages (even though a page isn't displayed):

      • 401 Unauthorized: Access Denied
      • Internet Explorer cannot display the webpage.

    • If the URL is inaccessible, you'll see one of these error messages:

      • The webpage cannot be found.
      • 404 Not Found

  5. Verify that the Exchange Autodiscover service is set up correctly. To do this, see Method 2 in the 'Solution' section in the following Microsoft Knowledge Base article:

    2404385 Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365

Scenario 3:Skype for Business Online contacts are lost or missing, or the contacts list isn't updated

In rare cases, the contacts list may be corrupted because of an invalid character in an 'out of office' message or because of a lingering deprovisioned contact. To resolve this problem, force a contacts list update to make sure that your information is synchronized. To this, follow these steps:

  1. Locate the following folder:

    • For Skype for Business 2016

      • Windows 7, Windows 8, and Windows 10:

        %localappdata%MicrosoftOffice16.0Lyncsip_<sign-in name>

    • For Skype for Business 2015 (Lync 2013)

      • Windows 7, Windows 8, and Windows 10:

        %localappdata%MicrosoftOffice15.0Lyncsip_<sign-in name>

  2. Delete the following files:

    • Galcontacts.db
    • galcontacts.db.idx
    • CoreContact.cache
    • ABS_<sign-in name>.cache
    • Mfugroup.cache
    • PersonalLISDB.cache
    • PresencePhoto.cache

  3. Restart Skype for Business, and then wait for 30 minutes for resynchronization to finish.

Still need help? Go to Microsoft Community.

Skype For Business Appear Offline Regedit

Skype for Business is able to integrate with Exchange to provide a robust user experience. When Skype for Business and Exchange are unable to communicate, usability is reduced.

Contact(s) seem to be offline in Skype for Business

Ensure that the contact is not blocked.

  1. In the main Skype for Business window, select Relationships
  2. Expand the Blocked Contacts group, and then verify that the offline contact isn't blocked

Note: If a contact blocks you, that contact will be displayed as offline in your contact list

After you add a new public IM Connectivity (PIC) contact or a new federated contact to your list, that contact will appear to be offline until the contact accepts the request. Verify That;

  • Federation is enabled
  • Federation with Skype is enabled for contacts outside of Skype for Business

You can't search the global address list by using Skype for Business

Business

Skype for Business address book and GAL lookups are performed through web requests only. Skype for Business doesn't download or save a local copy of the address book. This reduces the load on the servers and provides the most up-to-date information possible when you perform a contact search. When you try to search the address book Skype for Business, you receive one of the following error messages:

“Cannot synchronize with the corporate address book. This may be because the proxy server setting in your web browser does not allow access to the address book. If the problem persists, contact your system administrator.”
Or
“The address book is preparing to synchronize. Search results might not be current.”

Verify connectivity to Exchange Web service is available. To do this, follow these steps:

  1. In the notification area on the right side of the taskbar, Hold down the Ctrl key and right-click the Skype for business icon
  1. Select Configuration Information, a new window will open.
  1. Verify that the EWS Status OK is present
  2. Verify that MAPI Status OK is present

Skype For Business Android Appear Offline

If Present: no action needed

If EWS not deployed or missing: Work with the Exchange administrator to ensure Autodiscover and EWS are set up correctly.

  1. Open a web browser and navigate to the EWS External URL. If the URL ends in WSSecurity, omit that from the address.

If Successful: You will be prompted for credentials

Skype For Business Showing Offline When Online

If Unsuccessful: Work with the Exchange administrator to ensure Autodiscover and EWS are set up correctly.